Rise

Welcome Remarks

Rohit Shinde, VP 

Healow 

Keynote Address: Empowering Business Transformation: Leading with AI Across Your Organization

Ken Huang, CISSP 
AI Expert, Advisor, Author, and Chair Member  
Co-Chair, AI Safety Working Groups and AI STR Working Group 

Navigating AI Adoption Challenges in Health Care

• Explore the main obstacles in adopting AI technology in healthcare, including data privacy, interoperability, and ethical considerations 

• Examine strategies for overcoming challenges related to disparate data sources and formats by investing in interoperable systems, standardized data formats, and the use of APIs for seamless data exchange 

• Gain insights into creating a strategic plan for AI implementation that addresses these challenges while maximizing the potential benefits for health plans and payers 

Moderator  

Andrew Lockhart, CEO 
Fathom 

Panelists 

Brenna Loufek, Director – AI Regulatory & Quality 
Mayo Clinic 

Laura Sheriff, Contracting Risk Adjustment Specialist 

AI Governance in Health Care: Strategies to Manage, Decide, Test, and Validate

• Learn how to set up robust governance structures that ensure the safe and effective use of AI within healthcare organizations 

• Explore strategies for health plans and payers to make informed decisions regarding AI tool deployment, focusing on the predictability of information needs and the transparency of decision-making processes 

• Understand the importance of rigorous testing and validation methods for AI applications in healthcare to ensure they meet clinical safety standards and operational requirements 

Moderator: 

Shannon Decker, PhD, MBA, MBA, M.Ed, M.Ed, Founder & CEO  
VBC One 

Panelists:  

Jon Burow, Vice President, Customer Experience & Digital Transformation   
Independent Health 

Karen Marie Joswick, Faculty 
Jefferson University 

Exploring Generative AI in Health Care

• Gain a foundational understanding of generative AI technologies, including Large Language Models (LLMs) like ChatGPT, and Retrieval-Augmented Generation (RAG) 

• Learn about the potential uses of generative AI for health plans and payers, such as automating customer support, enhancing patient communication, and providing personalized health advice 

• Discover how Large Language Models can be utilized to meet specific health care needs 

Zachary Kirby, Senior Data Scientist, Advanced Analytics 
Louisiana Blue 

Jason Ouyang, Director of Analytics 
Louisiana Blue 

Dr. Sterling Thomas, Chief Scientist | Science, Technology Assessment, and Analytics 
U.S. Government Accountability Office 

Transforming Member Experience with AI

• Explore how AI-driven personalization, enhanced communication, and advanced analytics are revolutionizing interactions and service delivery in member engagement 

• Learn about impactful AI use cases and hear directly from a health plan effectively leveraging AI to transform member engagement 

• Discover actionable strategies for securing leadership buy-in, optimizing governance frameworks, and practical steps to get started with AI today 

Joel Radford, Co-Founder and Managing Partner 
Engagys 

Jon Burow, Vice President, Customer Experience & Digital Transformation   
Independent Health 

Closing Remarks

Rohit Shinde, VP 

Healow 

Welcome Remarks and Day One Takeaways

Karen Marie Joswick, Faculty 

Jefferson University 

Guarding the Digital Pulse: AI and Cybersecurity in Modern Health Care

Diana Kelley, AI Expert, Advisor, Board Member and Instructor  
Former Cybersecurity Field CTO, Microsoft  
Former Global Executive Security Advisor, IBM Security 

Harnessing the Power of AI and Cybersecurity: Strengthening Defenses Through Synergy

• Understand the emerging AI-driven threats, such as adversarial machine learning and AI-augmented phishing attacks 

• Explore how health plans are integrating AI to detect and prevent data breaches, automate threat detection, and ensure regulatory compliance 

• Delve into how healthcare practitioners can start thinking about leveraging AI models and algorithms 

Maria-Kristina Hayden, Founder & CEO  
OUTFOXM  

Diana Kelley, AI Expert, Advisor, Board Member and Instructor   
Former Cybersecurity Field CTO, Microsoft   
Former Global Executive Security Advisor, IBM Security  

Dr. Sterling Thomas, Chief Scientist | Science, Technology Assessment, and Analytics 
U.S. Government Accountability Office 

Navigating Vendor Management

• Learn how to effectively identify and evaluate the specific needs and opportunities for AI within your organization  

• Gain insights into the comprehensive process of vetting potential AI vendors, focusing on criteria such as technological capability 

• Discuss the pros and cons of developing AI capabilities in-house versus outsourcing  

Laura Sheriff, RN, MSN, CPC, CRC, Risk Adjustment Industry Expert 

Susan L Waterman, RHIT, CCS, CPC, CRC, AHIMA ICD-10-CM/PCS Trainer 
Director, Risk Adjustment 
Baylor Scott and White Healthcare 

Navigating the Future of AI: Strategy and Compliance

• Develop a comprehensive AI business strategy, considering current capabilities, future goals, and the evolving regulatory landscape 

• Explore how to integrate AI to drive efficiency, improve member services, and stay competitive 

• Focus on readiness across technology, personnel, and processes to leverage AI effectively and responsibly 

Moderator: 

Karen Marie Joswick, Faculty 
Jefferson University 

Panelists:

Karen June Kuipers, CEO 
Incentivize Consulting Inc. 

Anil Jain, MD, Chief Innovation Officer 
Innovaccer 

Lauren Riplinger, JD 
Chief Public Policy & Impact Officer 
AHIMA 

Closing Remarks